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The windows on your car are one of the most important safety features. You and your passengers count on your windshield and windows to provide a barrier from the weather and the elements of the road. Your windows protect you from the impact of rain, insects, and hurled pebbles and debris. More importantly, your auto glass should serve as a shield during an accident, preventing you from being ejected from the vehicle and preventing flying shards from entering the vehicle and injuring you.
Visual clarity is paramount in avoiding accidents and driving safely. High-quality auto glass ensures that you can see well while driving. Glass breaks, distortions, cloudiness, or color changes can make it difficult to accurately see the road and traffic.
When it’s time to have your windshield or auto glass replaced, finding a good car window installer makes all the difference in the outcome and safety of your ride. In today’s post, we’ll review a few of the things you should look for in a potential auto glass replacement company before booking your service appointment.
Having auto glass replaced is not something any vehicle owner looks forward to or chooses to do – these services are required due to a break in the glass. Many vehicle window installation companies will take this to mean that their services are required and the customer is at their mercy. We are here to remind you that in this day in age, a simple online search for “auto glass installation company near me” will yield at least a page of results, oftentimes more. So, there is no reason for you to tolerate being treated as a number.
It seems that many companies make it difficult to speak with a real person who is knowledgeable about the products and services the company offers and call centers are often employed by international companies. When you arrive for your appointment, it can feel like you’re expected to be the expert and read minds. If this is the case at any shop you’ve called, high-tail it out of there!
Superior customer service is the cornerstone of the service industry and should be a top priority for you as a customer. Check out online ratings and reviews to see what customers say about their treatment and experiences. When you call to book your service, is the person on the other end able to discuss the products, services, and pricing without sending you in phone loops and leaving you on hold? When you arrive at the shop, are you promptly greeted and oriented to the process? Are you kept in the loop for every step of the transaction and know exactly who you can contact for information? If you are able to answer “yes” to these questions, you’ve found the auto glass company for you. If not, it’s time to reevaluate the situation and continue on your search.
At Jet Black Tint and Glass, when you call our shop, you speak directly to someone who’s local and knowledgeable. Our customer-service-driven culture puts our customers at ease and has served us well in building our client base to expand to 12 additional Bay Area locations. If customer service is important to you, contact the JBT team today!
Aftermarket auto glass quality often cannot compare to dealer-manufactured glass. All too often, defects and small imperfections are present that can cause serious problems and interfere with your ability to see. New dealer or original equipment manufactured (OEM) glass has endured rigorous testing and quality inspections before making it to auto glass replacement shops and this is the only acceptable option.
The vehicle window shop you’re looking at should carry only dealer or OEM glass and be able to tell you all the specs.
Jet Black Tint and Glass have the leader in OEM and aftermarket glass — Pilkington Glass. When you partner with JBT, you can rest assured that the quality of Pilkington is professionally installed
Your auto repair company should stand behind the quality of its work. One of the best ways of doing so is by offering a lifetime craftsmanship guarantee. Craftsmanship warranties ensure that if there are any problems caused by the way the windshield was installed, the shop will take care of them. Offering these warranties not only covers you if something happens but ensures that the glass technicians take every measure to correctly install your glass to protect their own bottom line. This works in your favor in terms of safety and aesthetics.
At Jet Black Tint and Glass, we offer both product and craftsmanship warranties on all window services performed at any of our 14 locations. If there’s a problem, we’ll take responsibility and correct it.
Any auto glass repair company worth the salt will work relentlessly to accommodate your busy schedule, understanding that time is money. While getting your windshield replaced is incredibly important, any good vehicle glass shop will understand that life does not stop. Off-hour appointment offerings such as evenings and weekends are great indicators that the shop respects its clients’ time.
Jet Black Tint and Glass offers same-day windshield replacement appointments seven days a week, with evening hours available. When you arrive for your appointment, you won’t have to wait for us to take your car back and get started on it. When you book your appointment, we’ll confirm that we have the glass you need on hand. If we don’t, we can get most modern vehicle windows within a day or two and can quickly schedule your appointment to avoid downtime for you.
Jet Black Tint and Glass prides itself on superior customer service and being your one-stop shop for all things car safety and aesthetics. When we replace your auto glass, we’ll tint it at no additional cost. We work with most major insurance providers to reduce your out-of-pocket costs, and we offer a variety of financing options to get you taken care of as quickly as possible. To book your windshield or glass replacement, discover the JBT location nearest you and schedule your service today!