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As of this writing halfway through 2022, the current 13 Jet Black Tint locations have more than 1,000 5-star reviews on various platforms including Yelp, Google, Facebook, and via our on-site comment box. We are proud to be a top-rated company based on the feedback of real, satisfied clients. But, as with every company, we can’t please everybody, and instead of hiding from or burying the negative reviews, we take on the responsibility to address them and correct what we can. In today’s post, we wanted to directly address some of the negative reviews and bad press to quell any doubts of potential customers.
If you’re looking to have your luxury sports car’s windows tinted or paint protection film installed, book your appointment with the local company that has more satisfied customers than any other tint shop in the Bay Area — Jet Black Tint. With our 100% satisfaction guarantee, you’ve got nothing to lose.
Before we jump right in, a side note about the statistics of online reviews.
Why do we take the time to address negative reviews if they are just the opinions of people online?
Let’s take a look at a few of the less-than-positive things customers had to say about us in online reviews — and, we did have to scroll pretty hard to find them!
“I pre-paid $79.00 for car tinting. When I called to make to make an appointment they declined to provide the service. They said that TESLA cars cost more to tint. I definitely believe that this company is false advertising.” ~ Anonymous
Thank you so much for this feedback, if you’d kindly tell us which location and your name, we can easily make this right. It is true that Tesla and other exotic cars, as well as larger vehicles including SUVs, did not qualify for our $79 car tinting deal. We have a large disclaimer on all of our ads, our web page, and the checkout page before you purchase. However, if you did accidentally overlook the info and booked online, any of our Bay Area tint shops can apply the funds toward your Tesla tint installation.
“Took advantage of the $79 deal along with the other add-one at check out. Kinda works like a Groupon where you buy the cheaper price as a voucher and then schedules at any of their locations. I went to their Fairfield office last Friday and everything was very smooth thanks to Zack. He gave me his personal number to contact him regarding updates while I wait for them to finish with my car. BUT TODAY IS TUESDAY AND I GOT A FRAUD CHARGE FOR A VALERO IN FREMONT FOR $125 AT 4 AM THIS MORNING. HAVEN’T USED THAT CARD FOR ANYTHING FOR A WHILE AND THEY DO HAVE A LOCATION IN THAT AREA. WATCH OUT!!” ~E. Nicks
Thank you for bringing this matter to our attention and it has been investigated. Please know that we take the personal information of our customers very seriously, and all of our transactions are encrypted with the latest security enhancements available online. Likewise, our website uses third-party certificates that prevent us from accessing your credit card number directly, so none of our employees had access to your information at any point. We have had our IT team inspect our website to ensure there has not been a hack and we could not find anything, nor have we had any similar situations by other customers. We regret that you face this difficult situation and hope you can quickly have it resolved. We do have a Fremont location, but it seems to be more coincidental than anything as we have 12 Bay Area locations. We appreciate your honest assessment of the excellent service provided by Zack and the Fairfield location team and we hope to have you back again soon.
“My appointment was 11:30 am and just I arrived 11:05 and as soon I got into the office I don’t see any hand sanitizers, no gloves, no mask on the guy who approached to me… it was totally disgusting place under this pandemia… no minimum considerations under this pandemia??” ~ M. Alva (May 9, 2020)
Mr. Alva, we understand your concern with the recent pandemic and your interaction with our employees. All of the Jet Black Tint locations followed CDC guidelines and California COVID-19 recommendations to keep our employees and customers safe throughout the challenges of the pandemic. You are correct, we did not supply masks or gloves for customers, we apologize if you took that as poor customer service. Since we were successfully able to limit face-to-face contact with our clients and still provide excellent tint, paint protection, glass replacement, and vehicle disinfection services for our customers’ vehicles, we used our resources to protect our employees within the shop. We do have several hand washing stations and hand sanitizer bottles located throughout all of our tint shops. If you would kindly contact us with the name or description of the employee who approached you without a mask on, we will gladly investigate it. Our assumption based on this information is that the employee was alone in the building when you arrived 25 minutes before he expected you and had not put his mask back on. We apologize for this misunderstanding, but we would invite you to err on the side of positive intent as Spring 2020 was a confusing time for us all. Now that we have all learned more about protecting each other and avoiding COVID-19 infection, we invite you to stop by any of our Bay Area locations to have your services completed by your friends in health at Jet Black Tint.
We understand that negative reviews may influence your opinion of us and we are well aware that the statistics suggest that a single negative review may cost a company 30 potential customers. However, with 4.5-star overall ratings left by more than 1,000 customers, we are confident in our ability to satisfy you. If you have any doubts or hesitations, we invite you to stop by or call the Jet Black Tint nearest you to make your own assessment. We’ll see you soon!